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Mission Statement: It is our mission to preserve the assets of the College while providing courteous and efficient service to the entire college community. It is our purpose to conduct our business with the highest professional and ethical standards.
We strive to:
- Provide accurate and timely financial information
- To ensure that payments and credits are properly applied
- Serve all customers with efficiency and respect
- Implement payment polices that are reasonable and with consideration for revenue objectives
- Minimize delinquent, defaulted and uncollectible accounts
- Keep up to date on student financial trends for possible implementation in college policy
- Adhere to regulatory requirements of the State and Federal systems and policies and procedures of the college.
Office of Student Accounts Services and Information:
Payment Options
Tuition and fees are payable in full upon registration. For students pre-registering for classes, statements will be mailed to their permanent address approximately 4-6 weeks before classes begin. It is the responsibility of the student to maintain their permanent address in Mercy Connect under the Personal Info link.
Students may make payments towards their account in person, through Mercy Connect or if time allows, may mail their payment. Acceptable forms of payments are checks, money orders or credit cards. Mercy College accepts Visa, MasterCard, Discover or debit cards.
The Office of Student Accounts DOES NOT accept deferred payment arrangements directly. If students would like to make installment payments towards their current tuition and fees, they may enroll in a monthly payment plan. Review below for further information.
Additional fees may be required for clinical/laboratory courses. Tuition and fees are subject to change. Some Mercy College graduate students are eligible for Financial Aid Grants and Loans from state and federal sources. Tuition payment is deferred based upon receipt of these awards. If, for any reason, these awards are not forthcoming within a reasonable length of time, the full balance of tuition and fees is due and payable upon demand by Mercy College. Should it be necessary to place a delinquent account with a collection agency, all fees, including reasonable attorney fees, become the responsibility of the student.
Tuition Payment Dates:
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Summer
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Three weeks prior to the first day of classes
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Fall
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Three weeks prior to the first day of classes
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Winter
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Upon Registration
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Intersession
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Upon Registration
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Spring
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Three weeks prior to the first day of classes
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To make a payment in person:
Go to the Office of Student Financial Services at any Mercy College Campus. Hours of operation can be confirmed by calling 1-888-464-6737.
To mail a check made payable to Mercy College:
Be sure to include your Mercy ID number on the memo portion of your check and mail to:
Mercy College
Attn: Student Financial Services
555 Broadway
Dobbs Ferry, NY 10522
To make a payment through Mercy Connect
- Logon to Mercy Connect and select the Administrative Services tab.
- Select the link Student & Financial Aid.
- Under Student Accounts, select Account Summary or Account Summary by Term.
- Select the appropriate link at the bottom of the page Pay by check or Credit Card Payment.
- Select the term * of inquiry from the drop down menu.
* Payments online can only be made for charges from the current semester or the semester immediately prior to the current semester. Charges that were incurred prior to this time frame must either be mailed or made in person at a campus.
International Students may request wire instructions to have funds sent to Mercy College:
ABA transit number: 031201360
Bank: Commerce Bank N.A., 1701 Route 70 East, Cherry Hill, NJ
Account Number: 7916045698
Account Title: MC General Fund Acct.
Important: Students must include their name and student identification number when wiring funds to the College.
Withdrawals and Refunds:
Please refer to the Mercy College course catalog for additional dates and information regarding withdrawals and refunds.
Students wishing to withdraw from courses for which they have registered MUST file an official withdrawal. Ceasing to attend classes does not constitute an official withdrawal. It will result in the issuance of a grade of "FW" which will be calculated into the student's GPA as an "F" and may result in dismissal. In addition this status will be reported to financial aid and may result in a reduction of financial aid monies. Notification to the instructor or to any other office does not constitute an official withdrawal.
Withdrawal from class(es) does not necessarily entitle a student to a refund of tuition and fees paid, or to a reversal of tuition charged. Refunds will be made in accordance with the refund schedule. The date of withdrawal will be the date the official withdrawal form is entered into the computer, not the last date of class attendance. Students who receive financial aid should contact a financial aid counselor.
An official withdrawal may be processed in person at any Student Financial Services Office, or via Mercy Connect.
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Deferred Tuition Plans
Monthly Payment Plan:
Monthly payment plans may be arranged through several outside companies, for example: Tuition Management Systems. You can reach TMS by using their website, http://www.afford.com/mercy or by telephone at their 24-hour toll free automated account information- InfoLine. If you would like more information about the Monthly Payment Options please call TMS at 1-800-722-4867 or look online at http://www.afford.com/mercy. Interest-Free Monthly Payment Option Plan, offered by outside companies, is an alternative to large annual or term payments and allows the payment of the semester's tuition to be spread over five (5) months.
Company or Third Party Reimbursement:
Mercy College will extend credit to eligible students who submit a written authorization from a third party/sponsoring company for payment of tuition and/or fees on their organization or corporate letterhead.
All letters are subject to approval and must include the following:
- Student's Name
- Student's Mercy ID Number
- Semester covered
- Course Number(s) that are covered
- Dollar amount or percentage limit (tuition and/or fees)
- Organization/company's name, billing address, contact number and phone number
Or
Mercy College Tuition Reimbursement Agreement:
Completed letters and agreements must be submitted via fax to 914-674-7570 to the Attn: Student Accounts/ Company Reimbursement.
Students who wish to defer payments must submit a Third Party Letter or Mercy College Tuition Reimbursement Agreement upon registration.
Deferment Letters or Tuition Reimbursement Agreements do not relieve the student from any financial responsibilities to Mercy College. If payment is not received within 30 days of the last day of the semester, or withdrawal from program/classes, the student shall be liable for all charges that have accrued on their account.
All Company/Third Party Checks MUST be made payable to Mercy College and mailed to:
Mercy College
Attn: Student Accounts/Company Reimbursement
555 Broadway
Dobbs Ferry, NY 10522
Note: Students who receive Tuition Reimbursement (where company/third party checks are made payable to the student) are not eligible to defer their tuition and fees. ALL CHECKS MUST BE MADE PAYABLE TO MERCY COLLEGE DIRECTLY
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Refunds
Students may be eligible to receive a refund check from Mercy College when payments posted to their student account exceed tuition and fees charged. Student can log onto the Mercy Connect and check the Account Summary link to confirm their refund eligibility or contact the Office of Student Financial Services at 1-888-464-6737.
A refund request is not required when:
- The posting of Title IV financial aid (Pell, SEOG, & Stafford Loans) results in a credit balance on your Student Account. A refund check will be mailed to your permanent address within 14 days of the aid posting to your student account.
- If your credit balance is a result of a Parent PLUS loan posting to your account, a check will be mailed to the borrower of the loan within 14 days.
A refund request is required when:
If your credit balance is a result of a change in your registration status, New York State Tuition Assistance Program (TAP) or other awards, you must submit a refund request to the Office of Student Accounts (see below).
Students have three options to submit a refund request (you only need to do one of the following):
- Complete a Refund Request Form on campus at the Office of Student Financial Services.
- Call Refund Request Voicemail at 914-674-7776 -Leave full Student Name and Mercy ID.
- Send E-mail request to refund@mercy.edu. Be sure to include your full Student Name and Mercy ID
Refund checks are mailed to the permanent address that you have provided to Mercy College. If your address is incorrect, you must logon to Mercy Connect and update your permanent address prior to submitting a refund request.
Refunds are processed within two weeks of your request. Students can check the status of their refund check by viewing the Account Summary section of Mercy Connect.
All refund requests are reviewed for eligibility prior to processing. If you become ineligible for financial aid, all balances due to the reduction or loss of financial aid funds are the responsibility of the student.
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Bookstore Vouchers
Book store vouchers are available by request for students who have financial aid awards pending, are registered for classes, and have excess funds available after paying tuition and fees.
Eligibility:
- Student must be matriculated and registered in the term in which book voucher is requested.
- Students must have completed all required documents requested by the Office of Student Financial Services.
- Student must have no outstanding prior balance with Mercy College.
- Students must have Title IV, state, institutional aid, scholarships and/or certified loans that exceed their institutional charges.
How to Apply:
- Students are eligible to apply for one (1) book voucher per term. The maximum amount is $500.00.
- Confirm through Mercy Connect or the Office of Student Financial Services that you meet the eligibility requirements.
- Bookstore vouchers can be requested two weeks prior to the commencement of classes through two weeks into the enrolled term.
- Complete and submit the Book Voucher Request Form to the Office of Student Financial Services.
- Students may purchase textbooks, paper supplies, and required coursework materials such as software, blank CDs, lab/art supplies, and calculators. Other bookstore purchases are not permitted.
- Online students should contact the Office of Student Financial Services at 1-888-464-6737 for assistance with this process.
Students are eligible to make book purchases 24-48 hours after submitting their voucher request.
Students should only request what they plan to spend at the bookstore. Once the request has been processed, the funds will not be reconciled onto the Student Account until after the end of the enrolled term. After reconciliation, any unused portion of the book voucher may be requested via refund@mercy.edu.
If a student becomes ineligible for financial aid, the bookstore voucher charges will be the responsibility of the student.
Download Book Store Voucher Request Form.
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IRS Form 1098-T
The Internal Revenue Service requires all colleges and universities to file form 1098-T for each student who attend their college. This form is for informational purposes only and should be used when filing your income tax return each year.
Frequently asked questions concerning IRS Form 1098-T:
What is a Form 1098-T?
The Tax Relief Act of 1997 states that educational institutions, such as Mercy College are required to file informational returns with the IRS indicating a student's enrollment status and payments received. The 1098-T form that the student receives in the mail is the information that was sent to the IRS by Mercy College. The form is an informational return for your personal records and is not required to be submitted with your tax return.
How do I receive a copy of the Form 1098-T?
Mercy College will mail out a copy of the Form 1098-T by January 31st . It is important that your permanent address is current and updated with Mercy College. Addresses are updated by students in Mercy Connect. Students may also obtain a detailed summary of the form in Mercy Connect under Student Accounts.
What are qualified tuition and related expenses?
Qualified tuition is undergraduate and graduate tuition charges. Qualified fees include: technology fees, admission application fees, special course fees, off campus workshop fees and continuing education fees. Unqualified fees include: Dormitory fees, meal plans, books, health insurance, late fees, parking permit fees, and fines.
Am I qualified to receive one of the educational tax credits because I received a Form 1098-T?
Not necessarily. Determining eligibility is the responsibility of the taxpayer. Mercy College is required to file the Form 1098-T with the IRS and to mail a copy to each student who was billed for qualified tuition and related expenses.
How do I determine if I am eligible for an educational tax credit?
You and your parents may be eligible for the educational tax credits or deductions on your tax return. The Taxpayer Relief Act of 1997 created two educational tax credits for students and families, the Hope Scholarship Tax Credit and the Lifetime Learning Tax Credit. Students/parents should consult a qualified tax expert or the IRS for their specific income tax situation.
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Collections
Students are responsible for the tuition/fee liability incurred if, for any reason, tuition is not paid in full within a reasonable length of time. A student will also be held responsible for balances dues to the loss/reduction of financial aid or other credit originally anticipated due to her/his ineligibility, attendance, incomplete paperwork, etc. Should it be necessary to place a delinquent account with a collection agency, all fees, including reasonable attorney fees, become the responsibility of the student.
When would Mercy College send the first internal Collection Letter to a student in arrears?
The first letter is typically mailed to the student's permanent address within 30 days of the conclusion of the semester in which the debt is owed. Any student that is not registered for the upcoming semester may receive up to two internal collection letters. The first letter states that the student has a past due balance and it must be resolved. The second letter is a demand for payment and a final notification that the account will be assigned to an outside collection agency in 30 days from the date of the letter if payment is not received in full.
How can a student confirm if they have been placed in an outside collection agency?
If a student logs in to Mercy Connect and goes to the Administrative Services tab they can view any account holds that are on their student record by clicking on the Holds link which is listed under Student Records.
If you have been placed in an outside collection agency, how can you determine your outstanding balance?
If a student is placed in an outside collection agency the student's account will have a collections hold. The student may obtain the name of the collection agency their account has been placed with by viewing their holds on Mercy Connect. Once they have determined which agency their account is with they can obtain the contact information for that agency by referencing the list below. Once they have obtained this information they would then need to contact that agency for balance information and payment options.
Collection Agencies used by Mercy College:
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Hilltop Collection Agency
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212-564-2322
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Conserve Collection Agency
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800-724-4439
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NCO Financial
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800-227-4000
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Pioneer Collection Agency
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888-480-7678
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Allied Collection Agency
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800-486-2929
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General Recoveries
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800-234-1472
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